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Cherokee / Great Smokies KOAMeet Your Host "Our campground has guests who have been camping with us for years, in some cases, for five generations! The older campers want their children and grandchildren to have the GREAT family memories that they experienced when they were children," says Cherokee/Great Smokies, NC KOA Kampground Manager Mark Jones. Mark knows how to treat guests. "I start with my employees, and then my customers will have GREAT customer service. I believe that GREAT people equal GREAT customer service." Mark is extremely proud of the fact that the Cherokee/Great Smokies, NC KOA Kampground has received the KOA President's Award every year he's been there. The award is based on campers' feedback, so, Mark considers it a gift from his guests. Mark knows customer service from being Regional Manager of up to 15 hotel and resort properties, and years in the hospitality industry. "After being in the hotel business for 20 years, I fell in love with the campgrounds that I worked with. The guests, the people in the campground business, and with KOA!" says Mark. When he's not actively running the campground, Mark enjoys attending church, helping others, spending time with his family and golfing, as well as everything he considers God's handiwork, including the beauty of the surrounding mountains. Come meet Mark Jones. |
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